Virtual rather than physical waiting
The proposal is based around a virtual queue, allowing eligible visitors to wait away from a conventional queue line.
The Jarvis Access Model
What is the Jarvis Access Model?
A proposed virtual-queuing and access-management system intended, in Chris Jarvis’s view, to replace the current Ride Access Pass arrangements at Merlin attractions.
Independent proposal
Not a Merlin product or a court-ordered scheme.
The idea in brief
A different framework for fair access.
The model is deliberately described only at a high level while the legal challenge remains active. Its central idea is straightforward: people who cannot use a conventional queue should have a clear, dignified and workable way to wait virtually and access attractions.
A replacement framework
It is intended as an alternative to Merlin’s current Ride Access Pass arrangements, with fairness and practical usability at its centre.
Details held at a high level
The full mechanics are not published here. This page explains the purpose and origin without disclosing the detailed remedy being developed.
Born from the legal challenge
From a courtroom idea to a practical proposal.
According to Chris’s account of the second hearing in his legal challenge, the judge raised the possibility of the parties putting forward their own practical remedies.
That moment became the catalyst for the Jarvis Access Model: an attempt to move beyond identifying a problem and towards proposing a workable alternative.
Important: This is Chris Jarvis’s account of an ongoing case. The Jarvis Access Model is an independent proposal; it has not been adopted by Merlin Entertainments and is not presented as a court finding or court order.
Current context
Virtual queuing exists. The proposed remedy goes further.
Merlin’s own published guidance describes its current Ride Access Pass App as enabling guests to wait virtually for rides. The Jarvis Access Model is not a claim to have invented virtual queuing; it is a separate proposal for replacing and reshaping the current access framework.
Read Merlin’s current RAP App guidance (opens in a new tab)Follow the model as it develops.
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